This program provides students with the necessary skill and knowledge to plan, install, and provide routine control over and manage exceptional situations in relation to quality communications network services in an information system. It provides in-depth knowledge of evaluating communications hardware, software, and transmission service alternatives against changing business requirements, maintaining links with network suppliers, monitoring network performance, providing support for systems, localizing and rectifying faults in networks and handling non-routine user/customer problems, and providing expertise and practical assistance in delivering service that complies with statutory and other standards, as well as strategic and tactical plans

DUTIES & RESPONSIBILITIES

Network Administrators provide day-to-day onsite administrative support for software users in a variety of work environments, including professional offices, small businesses, government, and corporations. Their duties may include:

Maintaining, troubleshooting, and administering the use of local area networks (LANs), wide area networks (WANs), hardware, software and related computer equipment.

Monitoring and implementing network activities.

Designing and configuring networks, recommending purchases of application servers, peripherals, and software.

Evaluating and installing computer hardware, networking software, and operating system software.

Providing problem-solving services to network users.

Performing data backups and disaster recovery operations.

SKILLS & ATTRIBUTES

Technical/functional skills and aptitude

Software and hardware troubleshooting skills

Problem solving skills

Ability to be innovative and creative

Business and management skills

Time management skills

Ability to work in a team environment as well as independently

Embraces change and new technology

Excellent communication and organizational skills

Willingness to embrace change and new technology

Self-motivated

Good customer service skills

Ability to multi-task and work effectively despite possible time constraints

Experience in the IT industry

METHOD OF DELIVERY

Combination of:

Integrated Learning™ System training facilitated by facilitators.

Online training supported by facilitators or online instructors.

PROGRAM PREREQUISITES

Candidates must be able to keyboard at a minimum speed of 25 words per minute (WPM) and have a fundamental understanding of basic computer concepts and the Internet.

CAREER OPPORTUNITIES

Recent studies indicate that strong growth in IT jobs, especially for skilled Computer and Network Operators, are expected over the next few years. Careers that correspond with the skills learned in this program include:

Hardware Installation Coordinator

Network Administrator

Network Support Technician

Network Operator

Local Area Network (LAN) Administrator

Local Area Network (LAN) Technician