With the aging population, the tremendous advancements in technology, and our demand for the best quality of life, the healthcare industry is facing a growing shortage of well trained personnel. Throughout the North American healthcare industry, there is an acute need to increase the size of the workforce, and raise the skill level of that workforce.

This program is designed to provide employment-ready and comprehensively trained graduates. Successful graduates will achieve the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry. They will participate in a variety of lectures which cover topics of the healthcare industry, such as:

Medical office reception and customer service

Patient registration and patient scheduling

Basic medical transcription

Patient filing methods and record keeping

Supplies and inventory maintenance

Billing and collection procedures

Provincial and federal health governing bodies

Understanding coding and claims processing

Aseptic concepts and infection control

Vital signs, First Aid and CPR – Level C

Clinical assistance with preparation of exam rooms

Principles of Electrocardiography

Workplace Hazardous Materials Information System (WHMIS)

Professional behaviour in the workplace

Medicine and ethics

Interpersonal skills and telephone techniques

Understanding an electronic health record (EHR) and electronic medical record (EMR)

Job description of the HUC

Hospital admission and registration procedures

Transcribing doctors’ orders

Health Unit Coordinator (HUC) filing methods and record keeping for hospital patients

Supplies and inventory maintenance of a nursing unit

Understanding emergency response codes

Concepts for maintaining an aseptic environment and infection control within different hospital units

Recording vital signs

Identifying different types of hospitals and their functions and the wards within those hospitals

Professional conduct specific to inpatient facilities

Medical malpractice and ethical principles for patient care

Interpersonal skills and telephone techniques specific to a hospital

Inter-hospital communication and standard chart forms

Working knowledge of nursing units and hospital administration

Nursing intervention and treatment orders

Different psychiatric disorders and treatments

Therapies for post traumatic stress disorder (PTSD) and substance abuse

Therapies for post traumatic stress disorder (PTSD) and substance abuse

Autopsy\postmortem examination documentation

Roles of an attending physician and a hospital resident

Operational guidelines within the hospital organizational chart

The difference between clinical and nonclinical duties and treatment procedures, including an

understanding of mental disorders and treatments, workplace ethics, and processing medication

PROGRAM OBJECTIVES

This program provides students with the base knowledge,skills, and work experience to become permanently employable in a medical setting. Skill development is delivered in three areas:

Comprehensive medical administrative knowledge, which includes medical terminology, anatomy and physiology, pharmacology, medical office and clinical administrative procedure

In-depth hospital administrative knowledge of nursing units, emergency response codes, infection control and treatment procedures, including an understanding of mental disorders and treatments, workplace ethics, and processing medication,, laboratory and doctors’ orders.

ADMISSION REQUIREMENTS

PROGRAM NOTES

Financial assistance may be available to qualified students

Graduation requirements: students must achieve a minimum program mark of 75% to obtain a diploma,as well as the successful completion of a 160 hour Clinical Preceptorship