This program offers a Computer Service Technician certificate that prepares students to deal with the problems they may encounter when servicing personal computers. Students will acquire in-depth knowledge of computer hardware and earn hands-on experience in troubleshooting computer problems.

At the end of the program, students will be able to assemble a computer, diagnose problems and apply their newfound knowledge to solving the many different computer-related issues that will arise during their workday. Our program also prepares students for the CompTIA A+ Certification with IT Technical Designation exams.

DUTIES & RESPONSIBILITIES

Computer service technicians have a variety of duties and responsibilities that may vary from position to position. In general, computer service technicians:

Inspect and connect new equipment

Install, configure and update operating systems and application software

Install and configure security software such as firewalls and anti-virus tools

Install, configure and troubleshoot Internet connections

Connect computers to wired and wireless local area networks

Test new systems to ensure that they are in working order

Respond to customer complaints and provide technical advice

Diagnose and troubleshoot hardware and related software problems

Install circuit boards and peripherals such as printers

Keep records of maintenance work and repairs

Analyze customer equipment performance records.

And more!

SKILLS & ATTRIBUTES

Some of the personal attributes that potential employers look for in a Computer service technician include:

Good communication and interpersonal skills

Patience in difficult situations

An aptitude for, and interest in math, science and computers

Excellent problem-solving skills

The ability to work well alone as well as with others

ADMISSION REQUIREMENTS

CAREER OPPORTUNITIES

Computer Service Technicians are always in demand and due to their technical skills. They work in a wide variety of industries, including:

Retail trade

Wholesale trade

Professional and technical services

Management, administrative and other services

Manufacturing

Self-employment

And many more!